Update on my Kindle

I’ve had a few people ask about the status of my Kindle after my post last week. Thanks, by the way, it warms the cockles of my heart to know you all care

Well, the news isn’t good. Here, let me just post a snippet from the chat support transcript:

Very Polite Tech Support Rep: I’ve checked this for you and I believe your device had experienced a hardware problem that couldn’t be resolved by software troubleshooting. At this point, it would be best to request a replacement Kindle for you. . . . I checked that your Kindle is no longer in warranty. . .

The Irresponsible Reader: rats. That’s what I feared.

Very Polite Tech Support Rep: I understand your concern. If I would be on your side then the disappointment will be obvious.

Now, I don’t post that to make fun of the guy’s English — I’d hate to try to give chat support to anyone period. But throw in trying to talk to a ticked-off customer (I’m assuming the super-majority are ticked off) in another language? Fuhgeddaboudit. Guy probably doesn’t make enough money.

Mostly, I posted it because I actually liked that phrase, “the disappointment will be obvious.” I’m going to try to work that into my everyday use.

Not sure what I’m going to do at this point — I’m not crazy about reading that much on my phone, but I’ve got an option or two. Soon, I trust, I’ll have a solution and my lack of disappointment will be obvious.