I’ve had a few people ask about the status of my Kindle after my post last week. Thanks, by the way, it warms the cockles of my heart to know you all care 🙂
Well, the news isn’t good. Here, let me just post a snippet from the chat support transcript:
Very Polite Tech Support Rep: I’ve checked this for you and I believe your device had experienced a hardware problem that couldn’t be resolved by software troubleshooting. At this point, it would be best to request a replacement Kindle for you. . . . I checked that your Kindle is no longer in warranty. . .
The Irresponsible Reader: rats. That’s what I feared.
Very Polite Tech Support Rep: I understand your concern. If I would be on your side then the disappointment will be obvious.
Now, I don’t post that to make fun of the guy’s English — I’d hate to try to give chat support to anyone period. But throw in trying to talk to a ticked-off customer (I’m assuming the super-majority are ticked off) in another language? Fuhgeddaboudit. Guy probably doesn’t make enough money.
Mostly, I posted it because I actually liked that phrase, “the disappointment will be obvious.” I’m going to try to work that into my everyday use.
Not sure what I’m going to do at this point — I’m not crazy about reading that much on my phone, but I’ve got an option or two. Soon, I trust, I’ll have a solution and my lack of disappointment will be obvious.